H&M Department Supervisor - Cross County

H&M Group • City of Yonkers, NY

1d • $24 - $27

About The Position

The Department Supervisor supports store sales and profit goals by carrying out plans that deliver the best customer experience in their department and across the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures, while meeting the expectations of customers and colleagues. The supervisor is an emerging leader who takes responsibility for customer experience, team support, fashion and product presentation, and retail operations. The position also includes responsibility for opening and closing the store daily.

Requirements

• Emerging leadership capability and enjoyment of taking responsibility.
• Effective communication skills.
• Supportive approach.
• Analytical problem-solving ability.
• Ability to work with numbers and manage statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric approach.

Responsibilities

• Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
• Represent H&M positively in customer interactions.
• Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
• Ensure customer service is provided throughout the store and that the team promotes and sells products to customers.
• Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
• Ensure people and operational administrative routines are handled correctly.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers.
• Ensure the team shares product and fashion knowledge and other relevant information with customers.
• Share knowledge and skills with the store team and collaborate with the in-store Visual Merchandiser team.
• Give and receive feedback, and communicate with store colleagues to inform, motivate, and inspire them.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
• Maintain good stock levels and provide allocation input to the Area team.
• Ensure the garment cycle, delivery through presentation, and fitting-room routines follow internal standards, using provided tools and technology.
• Maintain in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs throughout the store according to global and local guidelines and strategies.
• Maintain back-of-house areas and colleague information, including health and safety information and tidiness.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed