H&M Department Manager - Cross County

H&M • Yonkers, NY

22h

About The Position

The Department Manager leads and supports the store team, fostering an inclusive and collaborative culture while ensuring an excellent operational and visual experience for customers and colleagues. The role monitors store strengths, opportunities, competitors, sales, and budgets, then develops plans to optimize results and profitability. It is responsible for the department’s omni-channel customer experience, commercial execution, team development, scheduling, and store operations, including opening and closing the store. The manager works with the in-store Visual Merchandiser team and follows company procedures, routines, and legal requirements.

Requirements

• Strong leadership and willingness to take responsibility for others.
• Ambitious and an effective communicator.
• Supportive and capable of finding analytical solutions.
• Able to work with numbers and manage statistics.
• Achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

• Own the total omni-channel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
• Represent the H&M brand positively in customer interactions and ensure customer service and active product promotion throughout the store.
• Assess department strengths and commercial opportunities; analyze sales and budget goals and create plans to improve results.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives through the team.
• Manage the department cost-effectively and ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
• Keep current on fashion, trends, brands, products, competitors, and relevant influencers, and ensure the team shares product and fashion knowledge with customers.
• Recruit, onboard, manage performance, upskill, and develop the in-store team; complete performance evaluations and succession planning.
• Plan and schedule the team, communicate regularly with store colleagues, and provide and receive feedback.
• Collaborate and plan with the in-store Visual Merchandiser team.
• Ensure store procedures, routines, and legal requirements are followed and participate in relevant onboarding, training, and development courses.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas, and ensure high-quality visual and commercial product presentation and garment care.
• Secure stock levels, provide allocation input to the Area team, and manage the garment cycle from delivery through presentation.
• Follow standards for fitting-room routines, in-store omni services, technology, and tools, including the Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs according to global and local guidelines and sales-market or regional requirements.
• Maintain back-of-house information, health and safety, and tidiness for colleagues.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care FSA.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid time off, including a community day to serve the local community.
• Career development opportunities and access to colleague resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed