H&M Department Supervisor - Rio Grande Valley Premium Outlet

H&M Group•Mercedes, TX

2d•$17 - $20

About The Position

The Department Supervisor is a leader who supports and encourages the team, fosters an inclusive and collaborative culture, and helps the store succeed. The role ensures an excellent operational and visual experience for customers and colleagues, assesses the department’s strengths and opportunities, analyzes sales, and creates plans to optimize results and profits. The supervisor oversees the department’s customer experience, sales, profitability, fashion and trend awareness, team development, and retail operations. Responsibilities include setting and following up on sales and budget goals; ensuring strong customer service, product presentation, stock levels, and operational routines; recruiting, onboarding, developing, and scheduling team members; and maintaining store standards, safety, and legal compliance. The role also includes opening and closing the store daily.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Own the total OMNI customer experience in the store and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths, identify commercial opportunities, and act on them.
Establish and analyze sales and budget goals and create plans to optimize results.
Ensure customer service throughout the store and support the team in promoting and selling products.
Follow up on the team’s promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-efficiently.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure administrative routines for people and operations are handled correctly.
Stay up to date on fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Retain and share knowledge and skills with the team.
Collaborate, plan, and work with the in-store Visual Merchandiser team.
Give and receive feedback with colleagues to support learning and development.
Plan and schedule the team.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain a clean and tidy sales floor, back of house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to global and local guidelines and strategies.
Maintain back-of-house areas and colleague information, including health and safety and tidiness.
Open and close the store daily.