H&M Department Manager - Rio Grande Valley Premium Outlet

H&M Group•Mercedes, TX

2d•$21 - $24•Onsite

About The Position

The Department Manager leads and encourages the store team, fostering an inclusive, collaborative, entrepreneurial culture and delivering a strong operational and visual experience for customers and colleagues. The role involves understanding store strengths, opportunities, and competitors; analyzing sales; and developing plans to improve results and profits. The manager is accountable for the total omni-channel customer experience within the store, department sales and budget goals, customer service, cost-efficient operations, and correct administrative and transaction routines. They maintain fashion and trend awareness, ensure the team shares product knowledge with customers, and oversee recruitment, onboarding, performance management, development, scheduling, and communication for the team. The role also ensures strong visual and commercial execution, stock availability, garment care and presentation, fitting-room and omni-service routines, accurate price-sign maintenance, tidy sales and back-of-house areas, and daily store opening and closing. The manager supports colleagues’ development and ensures store procedures, routines, and legal requirements are followed.

Requirements

Be a strong leader who enjoys taking responsibility for others.
Be ambitious, supportive, and an effective communicator.
Be an analytical solution finder who can work with numbers and manage statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Lead and support the team, fostering an inclusive, collaborative, and entrepreneurial culture.
Ensure an excellent omni-channel customer experience and visual and commercial presentation in the store.
Represent the H&M brand positively in customer interactions.
Assess department strengths and commercial opportunities and act on them.
Establish and analyze sales and budget goals and create plans to optimize results.
Ensure customer service across the store and support the team in promoting and selling products.
Follow up on the team's promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-effectively and ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
Stay current on fashion trends, brands, products, competitors, and relevant influencers, and ensure the team provides relevant product and fashion knowledge to customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning.
Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback, plan and schedule the team, and communicate regularly with store colleagues.
Ensure store procedures, routines, and legal requirements are followed, and participate in relevant onboarding, training, and development courses.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Ensure high-quality fashion, visual and commercial product presentation, and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery to presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.