H&M Department Manager - Rio Grande Valley Premium Outlet

H&M•Mercedes, TX

About The Position

The Department Manager leads and supports the store team, fostering an inclusive culture that encourages collaboration and initiative. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, monitoring competitors, and analyzing sales to develop plans that improve results and profit. The manager oversees the total omnichannel customer experience and the department’s sales and commercial execution. This includes maintaining visual and product presentation standards, providing strong customer service, managing department costs and routines, and ensuring store procedures and legal requirements are followed. The role also manages recruitment, onboarding, performance, development, scheduling, and communication for the team, and is responsible for opening and closing the store. The position is based at the Rio Grande Valley Premium Outlet. The expected base salary is $20.90–$24.04 per hour. It is a non-exempt, hourly role.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Lead, support, and develop the store team, promoting an inclusive, collaborative culture.
Manage the department’s total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure customer service is delivered throughout the store.
Identify department strengths and commercial opportunities; analyze sales and budget goals and develop plans to optimize results and profit.
Ensure the team promotes products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
Maintain awareness of fashion trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Collaborate with the in-store Visual Merchandiser team, exchange feedback, and share knowledge and skills.
Plan and schedule the team, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor, stockroom, and other back-of-house areas.
Ensure high-quality visual and commercial product presentation and garment care.
Maintain stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store tools.
Maintain price signs in accordance with global and local guidelines and strategies.
Keep colleague back-of-house areas updated, safe, and tidy.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, in stores and online; the posting also specifies a 25% staff discount.
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent-care flexible spending accounts.
Additional voluntary benefits.
H&M Incentive Program (HIP).
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Development opportunities around the globe.
Colleague Resource Groups and networking opportunities.