H&M Department Supervisor - Rio Grande Valley Premium Outlet

H&M•Mercedes, TX

About The Position

The Department Supervisor is a store leader who supports and encourages the team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for the store, customers, and colleagues. It involves understanding the department’s strengths and opportunities, monitoring competitors, analyzing sales, and developing plans to optimize results and profits. The supervisor is responsible for the total omnichannel customer experience within the store, including visual and commercial presentation, customer service, sales performance, cost-efficient department management, and adherence to operational and administrative routines. The role also leads recruitment, onboarding, performance management, development, planning, and communication for the team, while collaborating with the in-store Visual Merchandiser team. The position oversees retail operations and visual and commercial execution, including sales-floor and stockroom standards, stock levels, garment presentation and care, fitting-room routines, omnichannel services and technology, pricing, back-of-house upkeep, and daily store opening and closing. The supervisor must ensure applicable procedures, routines, and legal requirements are followed. The expected base salary range is $17.05–$19.86 per hour. The position is non-exempt and hourly.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Supportive approach to colleagues.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead and encourage the team, supporting an inclusive culture that promotes collaboration and an entrepreneurial spirit.
Ensure an excellent omnichannel customer experience and visual and commercial presentation in line with global guidelines.
Represent the H&M brand positively during customer interactions and ensure customer service and product promotion across the store.
Assess department strengths and commercial opportunities, analyze sales and budget goals, and create plans to optimize results and profits.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives through the team.
Manage the department cost-efficiently and ensure correct fitting-room, checkout, transaction, return, exchange, administrative, and operational routines.
Keep the team informed about fashion, trends, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and participate in relevant onboarding, training, and development activities.
Collaborate and plan with the in-store Visual Merchandiser team; give and receive feedback with colleagues.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas; ensure garment care and high-quality visual and commercial product presentation.
Secure good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with applicable guidelines and strategies.
Maintain back-of-house areas and colleague information, including health and safety and tidiness.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Access to Colleague Resource Groups and colleague networking opportunities.
Global career growth and development opportunities.