H&M Department Supervisor - Norfolk Premium Outlets

H&M•Norfolk, VA

About The Position

The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and across the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures, while supporting customers and colleagues. It includes responsibility for customer experience, sales, fashion and trend awareness, team development, retail operations, visual and commercial execution, and opening and closing the store.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, supportive, and an effective communicator.
Have analytical problem-solving skills and the ability to work with numbers and manage statistics.
Be achievement-oriented and motivated by performance and competition.
Be customer-centric.

Responsibilities

Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service and product promotion are provided throughout the store.
Identify department strengths and commercial opportunities, and work with the Department Manager on actions.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Handle people and operational administrative routines correctly.
Stay current on fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and relevant information during customer interactions.
Share knowledge with the Store team and collaborate with the in-store Visual Merchandiser team.
Give and receive colleague feedback and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery, garment presentation, and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services and tools.
Maintain price signs according to global and local guidelines and strategies.
Update and maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.