Department Manager - Norfolk Premium Outlets

H&M • Norfolk, VA

3d

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the department’s strengths and commercial opportunities, analyzing sales and budgets, and developing plans to improve results and profits. The manager oversees the department’s customer experience, sales, staffing and development, operations, visual presentation, stock routines, and daily store opening and closing. The position also works with the in-store Visual Merchandiser team and follows company guidelines, procedures, and legal requirements.

Requirements

• Strong leadership skills and enjoyment of taking responsibility for others.
• Effective communication skills and a supportive approach.
• Analytical problem-solving ability and capability to work with numbers and manage statistics.
• Ambitious, achievement-oriented, and motivated by performance and competition.
• Customer-centric approach.

Responsibilities

• Own the total omnichannel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
• Represent the H&M brand positively during customer interactions and ensure the team provides customer service and promotes products.
• Identify the department’s strengths and commercial opportunities; analyze sales and budget goals and create plans to optimize results.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives through the team.
• Manage the department cost-efficiently and ensure correct fitting room, checkout, transaction, returns, exchange, and administrative routines.
• Keep the team informed about fashion trends, products, competitors, and relevant influencers, and ensure they share relevant product and fashion knowledge with customers.
• Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
• Plan and schedule the team, communicate regularly with store colleagues, and collaborate with the in-store Visual Merchandiser team.
• Give and receive feedback, share knowledge, and participate in relevant onboarding, training, and development courses.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain clean and tidy sales-floor, stockroom, and back-of-house areas, and ensure high-quality visual and commercial product presentation and garment care.
• Secure good stock levels and provide allocation input to the Area team.
• Ensure the full garment cycle, delivery through presentation, and fitting-room routines follow standards, using provided tools and technology.
• Maintain in-store omnichannel services and technology, including tools such as Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs in accordance with global and local guidelines and strategies.
• Keep back-of-house information, health and safety materials, and colleague areas updated and tidy.
• Open and close the store daily.

Benefits

• Health insurance, including medical, pharmacy, vision, and dental coverage
• Wellness and family support programs
• Company-matched retirement plan and 401(k)
• Paid leave programs, including vacation, wellness, holiday, and parental pay
• Paid time off, including a community day to serve the local community
• Employee discount at H&M Group brands
• Employee Assistance Program
• Commuter benefits
• Health and dependent care flexible spending accounts
• Additional voluntary benefits
• H&M Incentive Program (HIP)
• Global development opportunities and access to colleague resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed