H&M Department Supervisor - Norfolk Premium Outlets
About The Position
The Department Supervisor supports store sales and profit goals by executing plans to deliver the best customer experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures while meeting the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains commercial and visual presentation, helps identify sales opportunities, and ensures teams provide customer service and product guidance. The role also supports team development, store communication, stock and garment routines, in-store technology and omnichannel services, and the daily opening and closing of the store.
Requirements
- Emerging leadership ability and enjoyment of taking responsibility.
- Effective communication skills.
- Supportive approach.
- Analytical problem-solving ability.
- Ability to work with numbers and manage statistics.
- Achievement-oriented and motivated by performance and competition.
- Customer-centric approach.
Responsibilities
- Support sales and profit goals by delivering the best customer experience in the department and store.
- Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
- Represent H&M positively during customer interactions.
- Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
- Ensure customer service is provided throughout the store and that the team actively promotes and sells products.
- Follow up on team promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
- Ensure administrative routines for people and store operations are handled correctly.
- Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers.
- Ensure the team provides product and fashion knowledge and other relevant information to customers.
- Share knowledge and skills with the store team and collaborate with the in-store Visual Merchandiser team.
- Give and receive feedback, and communicate regularly with store colleagues to inform, motivate, and inspire them.
- Ensure procedures, routines, and legal requirements are followed throughout the store.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Ensure high-quality fashion presentation, visual and commercial product presentation, and garment care.
- Secure good stock levels and provide allocation input to the Area team.
- Ensure the garment cycle, delivery-to-presentation process, and fitting room routines follow internal standards, using provided tools and technology.
- Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signage according to global and local guidelines and strategies.
- Maintain back-of-house information, health and safety, and tidiness for colleagues.
- Open and close the store daily.
Benefits
- Staff discount on H&M Group brands, in stores and online.
- Participation in the H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave programs and paid time off, including a community day.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
