Department Manager - Norfolk Premium Outlets

H&M Group•Norfolk, VA

4d•$24 - $27

About The Position

The Department Manager leads and develops the store team, creating an inclusive, collaborative and entrepreneurial culture. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, analyzing sales, and creating plans to optimize results and profits. The manager oversees the department’s customer experience, sales and budget goals, fashion and product presentation, stock and garment routines, customer service, store technology and omnichannel services. They manage recruitment, onboarding, performance and development, team scheduling and communication, and ensure store procedures, routines and legal requirements are followed. The role also includes opening and closing the store daily.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambition and effective communication skills.
A supportive approach and ability to find analytical solutions.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Manage the total omnichannel customer experience in the store and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Identify departmental strengths and commercial opportunities and act on them.
Establish and analyze sales and budget goals and create plans to optimize results.
Ensure customer service across the store and help the team actively promote and sell products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-efficiently.
Ensure correct fitting-room, checkout, transaction, return and exchange routines.
Ensure people and operational administrative routines are handled correctly.
Stay current with fashion, trends, styles, brands, products, competitors and relevant influencers.
Ensure the team provides product and fashion knowledge and relevant information during customer interactions.
Recruit, onboard, manage performance, upskill and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team.
Collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback with colleagues to support learning and development.
Plan and schedule the team.
Communicate regularly with store colleagues to inform, motivate and inspire them.
Ensure store procedures, routines and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training and courses.
Maintain clean and tidy sales-floor, back-of-house and stockroom areas.
Ensure high-quality fashion, visual and commercial product presentation and garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery, product presentation and fitting-room routines follow internal standards, using available tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect and Smart Store.
Maintain price signs throughout the store according to applicable guidelines and strategies.
Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.