H&M Department Supervisor - Tanger Outlets at Lancaster

H&M Group•East Lampeter Township, PA

2d•$19 - $22

About The Position

The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and across the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures, and helps ensure customers and colleagues receive the expected experience. The supervisor supports the total omnichannel customer experience, maintains visual and commercial standards, promotes customer service and product sales, and identifies commercial opportunities with the Department Manager. The position also guides and develops the team, communicates regularly with store colleagues, and oversees retail operations, garment care, stock presentation, in-store services, and opening and closing procedures. The successful candidate is an emerging leader who takes responsibility, communicates effectively, supports colleagues, finds analytical solutions, works with numbers and statistics, and is motivated by achievement, performance, and customer focus.

Requirements

An emerging leader who enjoys taking responsibility.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Support store sales and profit goals by executing plans that deliver the best customer experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively during customer interactions.
Monitor department strengths, identify commercial opportunities, and work with the Department Manager on responses.
Ensure customer service throughout the store and help the team actively promote and sell products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure fitting room and checkout routines, including transactions, returns, and exchanges, are completed correctly.
Ensure administrative routines for people and operations are handled correctly.
Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and other relevant information with customers.
Retain and share knowledge and skills with the store team.
Collaborate with and plan work alongside the in-store Visual Merchandiser team.
Give and receive feedback to support learning and development among colleagues.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting room routines follow internal standards, using provided tools and technology.
Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local strategies and market or regional requirements.
Maintain back-of-house areas and colleague information, including health and safety information and tidiness.
Open and close the store daily.