H&M Seasonal Sales Advisor - Tanger Outlets (Pooler)

H&M Group•Pooler, GA

8d•Onsite

About The Position

As a Sales Advisor, you will provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You will use fashion and product knowledge to help customers find relevant information and have a positive experience. The role also includes garment replenishment and care, merchandise presentation, and maintaining a clean and tidy sales floor and back of house while working with the store team to deliver an excellent customer experience. The position combines customer sales and service with fashion awareness, teamwork, and retail operations. Sales Advisors help customers navigate store and available OMNI experiences, promote the loyalty app and sustainability initiatives, support sales targets, share knowledge with colleagues, follow procedures and legal requirements, and participate in training. They complete garment-care and replenishment tasks, support fitting rooms and checkout, maintain displays and stock levels, use in-store services and tools, and assist with store opening and closing. This is an hourly, non-exempt position paying $13.25 per hour. The posting describes the role as seasonal. H&M offers access to colleague resource groups and global career-development opportunities, and describes its workplace as inclusive and values-driven. Benefits include health insurance, wellness and family support programs, a company-match retirement plan, paid leave, paid time off including a community day, and employee discounts on H&M Group brands. Employees are also included in the H&M Incentive Program (HIP).

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
Engage in conversations with customers and help them navigate fashion trends, stories, and products throughout the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; and give and receive feedback.
Participate in onboarding, introductions, training, and courses relevant to the role and future development.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.