H&M Seasonal Sales Advisor - Tejon Ranch Outlets

H&M • Di Giorgio, CA

2d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. You use your fashion and product knowledge to help customers find relevant information and products, actively promote sales, and support the store team in reaching sales targets. You also contribute to garment care and replenishment, merchandise presentation, and maintaining a clean and tidy sales floor and back of house.

The role includes keeping up with fashion trends, products, brands, competitors, and relevant influencers; sharing knowledge with customers and colleagues; following store procedures and legal requirements; participating in onboarding and training; and supporting retail operations such as fitting rooms, checkout, stock replenishment, in-store services and technology, and store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $17.50 per hour. The posting identifies the role as seasonal.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in onboarding, training, and development activities.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and attractive merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed