H&M Seasonal Sales Advisor - Camarillo Premium Outlets

H&M Group•Camarillo, CA

16h

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers, promote products, and support a positive shopping experience. Sales Advisors also contribute to garment care, replenishment, merchandise presentation, and maintaining clean and orderly sales-floor and back-of-house areas while working collaboratively with the store team.

Requirements

Experience in sales in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and action orientation.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, offering direct customer service.
Engage with customers and discuss fashion trends, stories, and products throughout the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion information with customers.
Share service, fashion, and store-operations knowledge with colleagues; follow store procedures, routines, and legal requirements; and give and receive feedback.
Participate in relevant onboarding, introductions, training, and development courses.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to established practices and processes.
Maintain clean and tidy sales-floor, stockroom, and back-of-house areas.
Support garment presentation and attractive merchandise displays in line with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.