H&M Seasonal Sales Advisor - St. Louis Premium Outlets

H&M•Chesterfield, MO

About The Position

As a Seasonal Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, promote sales and customer loyalty, and contribute to a positive customer experience. You work collaboratively with the store team on garment care, replenishment, presentation, and keeping the sales floor and back of house clean and tidy. The role also includes operating fitting rooms and checkout areas, supporting in-store services and technology, and following store procedures, safety guidance, and applicable legal requirements. The position is hourly and non-exempt, with compensation listed at $15.50 per hour. H&M describes its benefits as including a staff discount across participating H&M Group brands, participation in the H&M Incentive Program, health insurance, wellness and family support programs, a company-match retirement plan, paid leave, and paid time off including a community day. The posting also notes opportunities for development and career growth.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and product support.
Engage customers in conversation, share relevant fashion and product information, and promote and sell products.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent H&M positively during customer interactions and support sales targets through commercial and operational actions with store management.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers and colleagues.
Retain and share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Help maintain a clean and tidy sales floor and back of house, including stockrooms.
Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
Support store opening and closing.
Follow health and safety guidelines and legal requirements relevant to the role.