H&M Seasonal Sales Advisor- San Francisco Premium Outlets

H&M • Livermore, CA

2d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information, promote products, and support a positive shopping experience. You also help maintain garments, merchandise presentation, stock levels, and a clean and tidy sales floor and back of house, working collaboratively with the store team to support store goals and customer experience.

The role includes customer engagement and sales, keeping up with fashion and product trends, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include completing the garment cycle, supporting fitting room and checkout operations, replenishing stock, maintaining displays, using in-store OMNI services and technology, and assisting with store opening and closing. The role is hourly and non-exempt. The stated pay rate is $17.50 per hour.

Requirements

• Sales experience working in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Hello Member customer loyalty app and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) and colleague networking opportunities.
• Comprehensive benefits including health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed