H&M Seasonal Sales Advisor - Gulfport Premium Outlets

H&M•Gulfport, MS

About The Position

As a Sales Advisor at H&M, you will provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You will use your fashion and product knowledge to inform customers, promote and sell products, and support a positive shopping experience. You will also contribute to garment care, replenishment, merchandise presentation, and maintaining a clean and tidy sales floor and back-of-house areas. Working closely with the store team, you will support sales goals, store operations, and an excellent customer experience. The role includes staying current on fashion trends, products, competitors, and relevant influencers; sharing knowledge with customers and colleagues; following store procedures and legal requirements; and participating in relevant onboarding and training. Operational duties include completing the garment cycle, operating fitting-room and checkout areas, maintaining displays and stock levels, supporting in-store OMNI and technology services, assisting with store opening and closing, and following health and safety guidelines. This is an hourly, non-exempt position paying $13.00 per hour. The posting identifies it as seasonal. H&M describes its business as offering fashion and quality at the best price in a sustainable way. The company offers global and local benefits, which may vary by employment type and country.

Requirements

Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets with the store management team.
Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, introductions, training, and courses.
Follow store procedures, routines, health and safety guidelines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Help keep the sales floor, stockrooms, and back of house clean and tidy.
Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Maintain best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.