H&M Seasonal Sales Advisor - Tejon Ranch Outlets
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omni-channel experience. The role uses fashion and product knowledge to help customers find relevant information and products, actively support sales, and promote the H&M Customer Loyalty App and in-store sustainability initiatives. The Sales Advisor represents H&M positively and works with the store management team on commercial and operational actions to reach sales targets. The position also supports day-to-day store operations, including garment handling and care, replenishment, fitting room and checkout operations, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas. The advisor follows store procedures, legal requirements, health and safety guidelines, and visual and commercial standards; supports omni services and store technology; and assists with store opening and closing. The role works collaboratively with colleagues and includes participation in onboarding and relevant training.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoyment of working in a collaborative and dynamic environment.
Responsibilities
- Welcome, guide, and support customers in the store and through the omni-channel experience where available.
- Engage in conversations with customers and provide excellent service and product guidance.
- Share knowledge of fashion trends, stories, and products across store areas.
- Promote and sell products and represent the H&M brand positively in customer interactions.
- Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Support commercial and operational actions with the store management team to reach sales targets.
- Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers.
- Share service, fashion, and store operations knowledge with colleagues.
- Follow store procedures, routines, and applicable legal and health and safety requirements.
- Give and receive feedback and participate in relevant onboarding, introductions, training, and courses.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Help keep the sales floor, stockrooms, and back of house clean and tidy.
- Support garment presentation and maintain attractive displays, clear trends, and product stories according to visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store where applicable.
- Support store opening and closing.
Benefits
- Staff discount card for H&M Group brands, usable in stores and online.
- H&M Incentive Program (HIP).
- Health insurance.
- Wellness and family support programs.
- Company match retirement plan.
- Paid leave programs.
- Paid time off, including a community day to serve the local community.
- Development opportunities around the globe.
- Access to Colleague Resource Groups for community and networking opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
