H&M Department Supervisor - Tanger Outlets Howell

H&M•Howell, MI

8d•Onsite

About The Position

The Department Supervisor supports the store’s Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation in line with global guidelines, and helps the team deliver effective customer service and product sales. The position also involves supporting colleagues through communication, feedback, planning, and sharing knowledge, while ensuring retail operations, store routines, and legal requirements are followed. The supervisor is responsible for opening and closing the store daily.

Requirements

Emerging leadership ability and willingness to take responsibility.
Ambitious and an effective communicator.
Supportive and able to find analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support the store’s Sales and Profit goals and deliver the Best Customer Experience in the department and overall store.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively during customer interactions and ensure customer service is provided throughout the store.
Identify the department’s strengths and commercial opportunities and work with the Department Manager on actions.
Ensure the team promotes and sells products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Ensure correct fitting-room, checkout, transaction, returns, and exchanges routines.
Handle administrative routines for people and store operations correctly.
Stay current with fashion trends, brands, products, competitors, and relevant influencers, and ensure the team shares product and fashion knowledge with customers.
Retain and share knowledge and skills with the store team; collaborate and plan with the in-store Visual Merchandiser team.
Give and receive colleague feedback and communicate regularly with store colleagues through meetings and other updates.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion presentation, visual and commercial product presentation, and garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery-to-presentation process, and fitting-room routines meet internal standards, using available tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local guidelines and regional or sales-market requirements.
Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.

Benefits

Staff discount at H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave and paid time off, including a community day.
Development opportunities and access to a global talent community.
Colleague Resource Groups and networking opportunities.