H&M Department Supervisor - Outlets at Pike

H&M Group•Long Beach, CA

8d•$22 - $26

About The Position

The Department Supervisor supports the store’s Sales and Profit goals by executing plans to deliver the best customer experience in the department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation in line with guidelines, and helps the team promote products, the Customer Loyalty App, and in-store sustainability initiatives. The role also oversees department performance, customer service, fitting-room and checkout routines, and administrative processes. The position involves keeping current with fashion and trends, sharing product knowledge, supporting and developing colleagues, collaborating with the Visual Merchandiser team, and communicating regularly with store colleagues. The supervisor helps maintain sales-floor and back-of-house standards, stock levels, garment care and presentation, omnichannel services and in-store technology, price signage, and health-and-safety information. The role is responsible for opening and closing the store daily.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be an effective communicator and supportive colleague.
Be analytical and capable of finding solutions.
Be capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition.
Be customer-centric.

Responsibilities

Support the store’s Sales and Profit goals and deliver the best customer experience in the department and overall store.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively during customer interactions.
Monitor department strengths, identify commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service is provided throughout the store and that the team actively promotes and sells products.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure fitting-room and checkout routines are followed, including transaction, return, and exchange procedures.
Handle people and operations administrative routines correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and other relevant information with customers.
Retain and share knowledge and skills with the store team.
Collaborate, plan, and work with the in-store Visual Merchandiser team.
Give and receive feedback to support learning and development among colleagues.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality visual and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the full garment cycle, from delivery to presentation, and fitting-room routines follow internal standards, using provided tools and technology.
Maintain and follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain balanced and accurate in-store price signage in line with global and local strategies and market or regional requirements.
Maintain back-of-house information, health-and-safety materials, and tidiness for colleagues.
Open and close the store daily.