H&M Department Supervisor - College Mall

H&M Group•Bloomington, IN

2d•$19 - $22

About The Position

The Department Supervisor supports the store’s Sales and Profit goals by executing plans to deliver the Best Customer Experience in their department and throughout the store. The role follows legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains visual and commercial standards, and helps the team promote products, the Customer Loyalty App, and in-store sustainability initiatives. They oversee customer-service routines, fitting-room and checkout procedures, administrative routines, stock and garment flows, store presentation, and in-store technology and omnichannel services. The role also includes opening and closing the store daily. As an emerging leader, the Department Supervisor shares knowledge, communicates with and supports colleagues, collaborates with the Visual Merchandiser team, and helps ensure procedures, routines, and legal requirements are followed. The position is hourly and non-exempt, with an expected base salary range of $19.22–$22.39 per hour.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, supportive, and an effective communicator.
Be an analytical solution finder who can work with numbers and manage statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Support Sales and Profit goals by delivering the Best Customer Experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively during customer interactions.
Assess department strengths, identify commercial opportunities, and work with the Department Manager to address them.
Ensure customer service is provided throughout the store and help the team promote and sell products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are completed correctly.
Keep informed about fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and relevant information with customers.
Share knowledge and skills with the store team; collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean, tidy sales-floor and back-of-house areas, including stockrooms.
Ensure high-quality fashion, visual, and commercial product presentation and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.