H&M Department Supervisor - College Mall

H&M • Bloomington, IN

1d

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans that deliver the Best Customer Experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. It combines customer service and sales support, fashion and product awareness, team development, and retail operations. The supervisor is also responsible for opening and closing the store daily.

Requirements

• Emerging leadership ability and willingness to take responsibility.
• Ambitious and an effective communicator.
• Supportive and capable of finding analytical solutions.
• Able to work with numbers and manage statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric approach.

Responsibilities

• Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
• Represent H&M positively in customer interactions and help the team provide customer service and actively promote products.
• Identify department strengths and commercial opportunities, and work with the Department Manager on actions.
• Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure fitting room and checkout routines are followed, including transactions, returns, and exchanges.
• Handle people and operational administrative routines correctly.
• Keep the team informed about fashion and product knowledge and relevant information for customer interactions.
• Retain and share knowledge and skills with the Store team; collaborate and plan with the in-store Visual Merchandiser team.
• Give and receive colleague feedback and communicate regularly with store colleagues to inform, motivate, and inspire them.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain a clean and tidy sales floor, back of house, and stockroom areas.
• Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
• Maintain good stock levels and provide allocation input to the Area team.
• Ensure the garment cycle, delivery-to-presentation process, and fitting room routines follow internal standards, using provided tools and technology.
• Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs according to global and local guidelines and strategies.
• Keep back-of-house areas updated and maintained for colleagues, including key information, health and safety, and tidiness.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed