H&M Seasonal Sales Advisor - Irvine Spectrum Center

H&M Group • Irvine, CA

12h • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information and products, actively promote sales, and support the store team in reaching sales targets. You contribute to garment care, replenishment, presentation, and the maintenance of a clean and tidy sales floor and back of house. The role also includes operating fitting room and checkout areas, supporting in-store services and technology, and assisting with store opening and closing. This is a seasonal position at the Irvine Spectrum Center. The role is hourly and non-exempt, with a stated pay rate of $17.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers in the store and OMNI experience where available.
• Engage customers in conversations and provide excellent service.
• Guide customers through fashion trends, stories, and products across store areas.
• Promote and sell products to customers and support commercial or operational actions to reach sales targets.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share product and fashion knowledge with customers and retain and share service, fashion, and store operations knowledge with colleagues.
• Follow store procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed