H&M Seasonal Sales Advisor - Southland Center

H&M • Taylor, MI

1d

About The Position

As a Sales Advisor, you will provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You will use your fashion and product knowledge to help customers have the best experience. You will also handle garment replenishment and care, merchandise presentation, and keeping the sales floor and back of house clean and tidy, working with the store team to deliver a positive customer experience.

The role includes supporting sales and profit goals, staying informed about fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in onboarding and relevant training. Retail operations duties include completing the garment cycle, operating fitting-room and checkout areas, maintaining stock and merchandise displays, supporting in-store and OMNI services and technology, helping open and close the store, and following health and safety guidelines.

This is an hourly, non-exempt position. The posted pay rate is $14.50 per hour. The posting describes the role as seasonal.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and, where available, the OMNI experience; provide direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and maintain attractive displays, clear trends, and stories according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Global talent community and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed