H&M Sales Advisor- Inland Center

H&M • San Bernardino, CA

1d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information, promote and sell products, and support a positive customer experience. You also contribute to sales targets, promote the Customer Loyalty App and in-store sustainability initiatives, and represent H&M positively in customer interactions.

The role includes keeping up to date with fashion trends, products, competitors, and relevant influencers; sharing knowledge with customers and colleagues; and participating in onboarding, training, and feedback. Retail operations responsibilities include completing the garment cycle, maintaining garment care and stock levels, operating fitting rooms and checkout areas, supporting merchandise presentation and store cleanliness, and following procedures for in-store OMNI services and technology. You may also support store opening and closing, while following applicable health, safety, and legal requirements.

This is an hourly, non-exempt position. The posted compensation is $17.50 per hour for Sales Associates; actual pay may vary based on candidate qualifications and the range may change. The posting notes that the listed responsibilities and requirements are not exhaustive and that additional duties may be assigned.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M's in-store products.
• Ability and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and, where available, the OMNI experience, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products and support commercial or operational actions to reach sales targets with the store management team.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent H&M positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; exchange feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow health and safety guidelines and legal requirements applicable to the role.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, COS, and other H&M Group brands; staff discount card is usable in stores and online.
• Inclusion in the H&M Incentive Program (HIP).
• Colleague Resource Groups (CRGs) offering community and networking opportunities.
• Global talent community and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed