H&M Sales Advisor - Coastland Center

H&M • Naples, FL

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to share relevant information, support customers, and actively promote and sell products. You contribute to sales goals and represent the H&M brand positively in customer interactions.

The role also involves completing garment care and replenishment tasks, maintaining merchandise presentation and clean sales and back-of-house areas, and operating fitting rooms, checkout areas, and in-store services according to established practices. You work collaboratively with colleagues, follow store procedures and applicable health, safety, and legal requirements, and participate in relevant onboarding, training, and development opportunities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Hello Member customer loyalty app and in-store sustainability initiatives.
• Support commercial and operational actions with the store management team to reach sales targets.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers and colleagues.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishing, steaming, and caring for garments.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, COS, Weekday, Monki, H&M HOME, ARKET, and Afound
• H&M Incentive Program (HIP)
• Global development opportunities
• Colleague Resource Groups offering community and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed