H&M Sales Advisor - Coastland Center

H&M Group•Naples, FL

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available omni-channel experiences, actively selling products, and offering relevant fashion and product information. You contribute to garment care and replenishment, store presentation, and maintaining a clean and tidy sales floor and back of house, working with the store team to deliver a strong customer experience. The role also supports sales targets, customer loyalty and in-store sustainability initiatives, and the execution of store operations and visual merchandising. Sales Advisors follow store procedures, routines, health and safety guidelines, and applicable legal requirements; support opening and closing; and participate in relevant onboarding and training. The position is hourly and non-exempt, with a stated pay rate of $15.50 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome, guide, and support customers in the store and available omni-channel experiences.
Engage customers in conversation and provide excellent service and relevant product and fashion information.
Promote and sell products, and support commercial and operational actions to reach sales targets.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share service, fashion, and store operations knowledge with colleagues, and give and receive feedback.
Follow store procedures, routines, and legal requirements, and participate in relevant onboarding, training, and courses.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockroom.
Support garment presentation and maintain merchandise displays according to visual and commercial guidelines.
Maintain sales-floor stock levels through replenishment routines.
Follow best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store tools.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.