H&M Seasonal Sales Advisor - Stonewood Center
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, understand trends and products, and have a positive shopping experience. The Sales Advisor promotes and sells products, supports customer loyalty and in-store sustainability initiatives, and works with store management to support sales targets. The position also involves completing the garment cycle, including unpacking, replenishing, steaming, and garment care; operating fitting rooms and checkout areas; maintaining stock levels and attractive merchandise displays; and keeping the sales floor, stockrooms, and back of house clean and tidy. The Sales Advisor follows store procedures, legal requirements, health and safety guidance, and best practices for in-store OMNI and technology services. They collaborate with colleagues, share knowledge, give and receive feedback, and participate in relevant onboarding and training.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience working in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
- Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
- Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
- Share service, fashion, and store operations knowledge with colleagues; follow store procedures and legal requirements; and give and receive feedback.
- Participate in relevant onboarding, introductions, training, and courses.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor, stockrooms, and back of house.
- Support garment presentation and maintain attractive merchandise displays, clear trends, and stories in line with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
- Follow health and safety guidelines and legal requirements applicable to the role.
Benefits
- Staff discount card for H&M Group brands, usable in stores and online.
- Participation in the H&M Incentive Program (HIP).
- Access to colleague resource groups for community and networking.
- Career growth and development opportunities.
- Health insurance.
- Wellness and family support programs.
- Company match retirement plan.
- Paid leave programs and paid time off, including a community day.
- Employee discount at H&M, & Other Stories, and COS.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
