H&M Sales Advisor - Mall of Louisiana - Baton Rouge

H&M Group • Baton Rouge, LA

10d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, actively selling products, and sharing relevant fashion and product information. The role supports customers throughout their shopping experience and promotes the H&M brand, Customer Loyalty App (Hello Member), and in-store sustainability initiatives.

The Sales Advisor contributes to sales targets and store operations while staying current on fashion trends, products, brands, competitors, and relevant influencers. The role also includes garment care and replenishment, fitting room and checkout operations, merchandise presentation, maintaining clean and tidy sales and back-of-house areas, and supporting in-store OMNI services and technology. The Sales Advisor works collaboratively with colleagues, follows store procedures and legal and health-and-safety requirements, and participates in relevant onboarding and training.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivated by providing customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial and operational actions to reach sales targets with the store management team.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives, and represent the H&M brand positively.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floor, stockrooms, and other back-of-house areas.
• Support garment presentation and attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health-and-safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS; the staff discount card also covers other H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups and access to a global talent community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed