H&M Seasonal Sales Advisor - Gaffney Outlet Marketplace

H&M•Gaffney, SC

13d•Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering relevant fashion and product information. You support customers in-store and through available OMNI experiences, promote the H&M Customer Loyalty App and sustainability initiatives, and represent the H&M brand positively. You help achieve sales targets alongside the store management team and contribute to a positive, collaborative customer experience. Store operations include completing the garment cycle, replenishing stock, caring for and presenting merchandise, maintaining fitting rooms and checkout areas, keeping the sales floor and back of house clean and tidy, and supporting opening and closing procedures. You follow store procedures, visual and commercial guidelines, health and safety guidance, and applicable legal requirements. The role also involves sharing knowledge with colleagues, exchanging feedback, and participating in relevant onboarding and training. This is an hourly, non-exempt seasonal position at the Gaffney Outlet Marketplace. The posted pay rate is $12.75 per hour. The role offers access to employee discounts, the H&M Incentive Program, and benefits and development opportunities, which may vary by market and employment type.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Strong communication, creativity, curiosity, flexibility, decisiveness, and an action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent H&M positively in customer interactions and support store management with actions to reach sales targets.
Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and attractive merchandise displays in accordance with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store services.
Support opening and closing of the store.
Follow applicable health and safety guidelines and legal requirements.