H&M Sales Advisor (Seasonal) - Nebraska Crossing Outlet

H&M • Gretna, NE

6d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omni-channel experience. The role uses fashion and product knowledge to inform customers, promote and sell products, and support sales targets. Sales Advisors also handle garment care and replenishment, merchandise presentation, fitting room and checkout operations, store upkeep, and in-store services. They collaborate with colleagues, follow store procedures and legal and health-and-safety requirements, and participate in relevant onboarding and training. This is a seasonal, hourly, non-exempt position at the Nebraska Crossing Outlet. The stated pay rate is $15.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoys working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omni-channel experiences, providing direct customer support.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, promote the Hello Member Customer Loyalty App and in-store sustainability initiatives, and support actions to reach sales targets.
• Represent the H&M brand positively during customer interactions.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers and colleagues.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omni-channel services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS, as well as other H&M Group brands
• H&M Incentive Program (HIP)
• Colleague Resource Groups offering community and networking opportunities
• Development opportunities around the globe

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed