H&M Sales Advisor - Perry Crossing

H&M Group•Plainfield, IN

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product information. You actively sell H&M products, support sales targets, and promote the Customer Loyalty App and in-store sustainability initiatives. The role combines customer-facing sales with retail operations. You complete the garment cycle, including unpacking, replenishment, steaming, and garment care; support fitting rooms and checkout; maintain stock levels and tidy sales-floor and back-of-house areas; and help create attractive merchandise displays in line with visual and commercial guidelines. You also support in-store OMNI services and technology, store opening and closing, and compliance with procedures, health and safety guidelines, and legal requirements. You work collaboratively with colleagues, share knowledge, exchange feedback, and participate in relevant onboarding and training. H&M describes the role as part of a diverse, inclusive, values-driven organization offering access to colleague resource groups, development opportunities, and a global talent community.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience with customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M's in-store products.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome, guide, and support customers in the store and available OMNI experiences, providing excellent customer service.
Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
Promote and sell products, and support commercial and operational actions aimed at reaching sales targets.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively in customer interactions.
Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Retain and share service, fashion, and store operations knowledge with colleagues; exchange feedback and support team development.
Follow store procedures, routines, and legal requirements, and participate in relevant onboarding, training, and courses.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.