H&M Sales Advisor - Perry Crossing

H&M • Cartersburg, IN

7d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product knowledge. You actively sell products, promote the Hello Member loyalty app and in-store sustainability initiatives, and support actions to achieve sales targets. You collaborate with the store team to deliver a strong customer experience and maintain store standards.

The role also involves completing the garment cycle, including unpacking, replenishment, steaming, and garment care; operating fitting rooms and checkout areas; maintaining clean and tidy sales-floor, back-of-house, and stockroom areas; and supporting merchandise presentation according to visual and commercial guidelines. You follow store procedures, routines, health and safety guidance, and legal requirements, and may support store opening and closing.

You share knowledge with colleagues, give and receive feedback, and participate in relevant onboarding and training. H&M describes the work as varied and collaborative, with opportunities for development and access to a global talent community.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, products, and relevant product information.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Support commercial and operational actions with store management to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant knowledge with customers and colleagues.
• Follow store procedures, routines, and legal requirements, and give and receive feedback with colleagues.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Access to colleague resource groups for community and networking.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed