H&M Sales Advisor - Crabtree Valley Mall

H&M Group • Raleigh, NC

3h

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively sell, and support an excellent customer experience. You also contribute to garment care and refill, product presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working with the store team.

The role includes keeping current with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. You support retail operations such as fitting-room and checkout activities, stock replenishment, visual displays, in-store OMNI services and technology, and store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS; the broader staff discount card covers H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups offering community and networking opportunities
• Development opportunities around the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed