H&M Seasonal Sales Advisor - Valley Plaza Mall

H&M • Bakersfield, CA

2d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively promote sales, and contribute to a positive customer experience. You also support garment care and replenishment, merchandise presentation, and the upkeep of a clean and tidy sales floor and back of house while collaborating with the store team.

The role includes customer service and sales, staying informed about fashion and trends, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include completing the garment cycle, supporting fitting room and checkout operations, maintaining stock and attractive displays, using in-store OMNI services and technology, assisting with store opening and closing, and following health and safety guidelines.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI services, providing direct customer support.
• Engage with customers, explain fashion trends, stories, and products, and actively promote and sell products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, COS, and other H&M Group brands
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Colleague Resource Groups and colleague networking opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed