H&M Seasonal Sales Advisor - Trumball Mall Bridgeport CT

H&M•Trumbull, CT

12d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, actively selling products, and sharing relevant fashion and product information. The role supports garment care and replenishment, store presentation, and a clean, tidy sales floor and back of house while working collaboratively with the store team to deliver a strong customer experience. The position also involves supporting sales targets, following store procedures and legal requirements, and participating in relevant onboarding and training.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Ability and motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, and provide direct customer service.
Engage with customers and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers and colleagues.
Follow store procedures, routines, and legal requirements; exchange feedback and participate in relevant onboarding, training, and development opportunities.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas; support garment presentation and attractive merchandise displays according to visual and commercial guidelines.
Maintain sales-floor stock levels through replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing and follow applicable health and safety guidelines and legal requirements.