H&M Seasonal Sales Advisor - Trumball Mall Bridgeport CT
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product knowledge. The role supports customers with guidance, promotes H&M’s loyalty app and in-store sustainability initiatives, and contributes to sales targets in partnership with store management. The position also involves keeping current with fashion trends, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in onboarding and training. Retail operations include handling the garment cycle from unpacking and replenishment through steaming and garment care; operating fitting rooms and checkout; maintaining clean, tidy sales floors, stockrooms and back-of-house areas; supporting merchandise presentation and stock levels; maintaining in-store OMNI services and technology; and assisting with store opening and closing. The role is hourly and non-exempt, with compensation listed at $17.50 per hour.
Requirements
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
- Sales experience in a dynamic and collaborative environment.
- Customer service experience in fashion, retail, or another service-related industry.
Responsibilities
- Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
- Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
- Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in onboarding and relevant training.
- Follow store procedures, routines, health and safety guidelines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and merchandise displays in accordance with visual and commercial guidelines.
- Maintain stock levels on the sales floor through replenishment routines.
- Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
- Support store opening and closing.
Benefits
- Staff discount card usable in stores and online across H&M Group brands.
- H&M Incentive Program (HIP).
- Health insurance.
- Wellness and family support programs.
- Company match retirement plan.
- Paid leave programs.
- Paid time off, including a community day to serve the local community.
- Colleague Resource Groups offering community and networking opportunities.
- Extensive development opportunities and access to a global talent community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
