H&M Sales Advisor - Carriage Crossing

H&M Group • Collierville, TN

5h

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product knowledge. You actively sell H&M products, promote the Hello Member loyalty app and in-store sustainability initiatives, and support store targets alongside the management team.

The role also includes garment handling and care, replenishing stock, maintaining merchandise displays, and keeping the sales floor and back of house clean and tidy. You operate fitting room and checkout areas, support in-store OMNI services and technology, and assist with opening and closing the store. You follow store procedures, health and safety guidance, and applicable legal requirements while collaborating with colleagues and taking part in relevant training and development.

The position is hourly and non-exempt, with a stated pay rate of $14.00 per hour. The posting notes that additional duties may be assigned at the company's discretion.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M's in-store products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage with customers and discuss fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in onboarding, training, and development activities.
• Follow store procedures, routines, health and safety guidelines, and legal requirements applicable to the role.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floor, back-of-house areas, and stockrooms.
• Support garment presentation and maintain attractive displays and clear trends and stories in accordance with visual and commercial guidelines.
• Maintain good stock levels on the sales floor through replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) and colleague networking opportunities.
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Employee discount at H&M, & Other Stories, and COS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed