H&M Sales Advisor - French Quarter, New Orleans

H&M Group•New Orleans, LA

13d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and offering support and guidance. You use your fashion and product knowledge to give customers relevant information and help create a positive shopping experience. The role also includes garment replenishment and care, presentation, and maintaining a clean and tidy sales floor and back of house in collaboration with the store team. The position combines customer sales and service, fashion and trend awareness, teamwork and development, and retail operations and visual execution. You support sales targets, promote the Customer Loyalty App and in-store sustainability initiatives, maintain merchandise displays and stock levels, use in-store OMNI services and tools, and help with store opening and closing. You follow store procedures, health and safety guidance, and applicable legal requirements. The role is hourly and non-exempt, with a stated pay rate of $16.00 per hour. H&M describes benefits including a staff discount card, participation in the H&M Incentive Program, health insurance, wellness and family support programs, a company-match retirement plan, paid leave, and paid time off including a community day. Local benefits may vary.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
Retain and share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays and clear trends and stories in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and in-store technology and tools, including Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.