H&M Sales Advisor (Seasonal) - Coranado Mall

H&M • Albuquerque, NM

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to advise customers, promote products and support an excellent shopping experience. You also contribute to sales targets, garment care and replenishment, store presentation, and maintaining a clean and tidy sales floor and back of house while working collaboratively with the store team.

The role includes keeping current with fashion trends, products, brands and competitors; sharing relevant knowledge with customers and colleagues; following store procedures and legal requirements; and taking part in onboarding and relevant training. Retail operations include garment handling and steaming, fitting-room and checkout operations, merchandise presentation, stock replenishment, in-store OMNI and technology services, and supporting store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $14.25 per hour. It is described as seasonal in the job title.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail or another service-related industry.
• Passion for fashion and H&M products, and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented approach.
• Enjoys working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI services, providing direct customer support.
• Engage with customers, advise them on fashion trends, stories and products, and promote and sell products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support sales targets through commercial and operational actions with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion and store operations knowledge with colleagues; follow store procedures, routines and legal requirements; exchange feedback and participate in relevant onboarding and training.
• Handle the full garment cycle, including unpacking, replenishment, steaming and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, stockroom and back of house.
• Support garment presentation and attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories and COS; staff discount card applies to H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Colleague Resource Groups for community and networking opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed