Sales Advisor - Membership

Flexcar•San Jose, CA

5d•Onsite

About The Position

Flexcar is reimagining car ownership with a month-to-month car lease that includes insurance and maintenance and lets members swap cars as their needs change. The Sales Advisor, also referred to as a Member Advisor, works with prospective members to explain the service and help them determine whether it fits their needs. Most conversations are by phone, with additional contact in person, over chat, and by email. The role is based onsite at Flexcar’s San Jose hub, near the cars and the team supporting members. The advisor guides prospective members from their initial questions through their first Flexcar, explaining the service, included features, costs, and comparisons with buying, leasing, or financing. They identify each person’s budget, timeline, and intended use, then recommend an appropriate car and plan. Success is measured by bringing new members onto the road and building relationships that encourage them to stay. This is an hourly, non-exempt position eligible for overtime; the posting states that it is not commission-based.

Requirements

3–4 years of consultative, high-touch sales experience, primarily by phone and measured on outcomes.
Motivation to grow membership while serving customers in an honest and appropriate way.
Ability to explain pricing, insurance, and product details simply and clearly.
Strong listening skills and the ability to ask questions before offering recommendations.
A warm, patient, and trustworthy manner that helps people feel comfortable.
Comfort discussing cars, including trims, features, and suitability for a family, without needing to be a technician.
Authorization to work in the United States.

Nice To Haves

Automotive retail experience is strongly preferred.

Responsibilities

Guide prospective members from their first questions through getting their first Flexcar.
Explain how Flexcar works, including what is included, costs, and comparisons with buying, leasing, or financing.
Understand prospective members’ budgets, timelines, and vehicle needs, and match them with an appropriate car and plan.
Answer questions and concerns honestly and help prospective members make informed decisions.
Respond quickly to new inquiries and handle handoffs from chat and the inbound phone line.
Maintain relationships with members after signup so they feel supported and valued.

Benefits

Potential to accrue up to 80 hours of PTO in the first year and up to 120 hours in later years, as described in the posting.
Paid sick time, including a stated 40 hours of sick time and leave in accordance with applicable law.
Multiple company-paid holidays.
401(k) with company match, with day-one eligibility.
Medical, dental, and vision coverage, with day-one eligibility; the posting describes healthcare coverage as low-cost.
Wellness programs.
Flexible Spending Accounts and a Health Savings Account.
Life and disability insurance.
Discounted employee rates on Flexcar products and no annual membership fee.
Weekly pay.
Employee referral bonus.
Uniforms provided and reimbursement for ASE certifications.
Tools that employees may keep after a year, and other perks.
Overtime eligibility in accordance with California law.