Membership Advisor

Crunch Fitness • Stanhope, NJ

2d

About The Position

Crunch Fitness is seeking an energetic, personable, and motivated Membership Advisor to drive membership growth and create a positive experience for members and guests. The role combines sales, customer service, relationship-building, and support for club operations in a fast-paced, team-oriented fitness environment. Fitness-industry experience is a plus, but sales and customer-service experience are also valued. Training is provided for VFP lead-generation, tracking, and follow-up software.

The position offers compensation of $17.50 per hour, with commission and performance-based bonus opportunities. The role reports to the General Manager / Franchise Manager. Responsibilities may be modified or adjusted based on business needs.

Requirements

• Strong customer service and communication skills.
• Strong reading and writing skills and fluency in English.
• Basic computer proficiency and ability to learn club management and sales software.
• Comfort speaking with prospective members and asking for the sale.
• Friendly, outgoing, professional, and approachable personality.
• Self-motivated, goal-oriented, and able to build relationships.
• Ability to work effectively as part of a team.
• Passion for fitness, wellness, and helping others.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to regularly lift and carry up to 50 pounds.

Nice To Haves

• Sales experience preferred.
• Fitness-industry experience is a plus, but not required.

Responsibilities

• Generate membership and personal training sales while working toward individual and club goals.
• Welcome prospective members, conduct club tours, and communicate the value of Crunch membership.
• Manage guest registration and follow up with leads, guests, referrals, and prospective members.
• Use VFP software for lead generation, tracking, and follow-up.
• Participate in sales promotions, referral campaigns, contests, community events, and local outreach.
• Promote personal training, retail products, club programs, and other approved services.
• Greet and assist members and guests, providing information about facilities, services, programs, promotions, and schedules.
• Build positive member relationships, encourage engagement and retention, and respond to routine questions or concerns.
• Process membership payments and retail transactions accurately and maintain accurate guest, sales, and membership information.
• Keep the front desk and surrounding areas clean, organized, and welcoming, and complete assigned opening and closing responsibilities.
• Work with the club team on meetings, training, special events, projects, and member or sales opportunities.
• Follow club policies, procedures, safety standards, and Employee Handbook guidelines.

Benefits

• Health insurance
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Commission and performance-based bonus opportunities
• Complimentary Crunch Fitness membership and 1:1 personal training
• Employee discounts and other club benefits
• Paid time off
• Wellness resources
• Professional growth and advancement opportunities
• Assistance and discounts in fitness certifications and credits to advance a fitness career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed