Sales Advisor - Membership

Flexcar•San Jose, CA

1d•$34 - $36•Onsite

About The Position

Flexcar is reimagining car ownership through a month-to-month car lease that includes insurance and maintenance and lets members swap cars as their needs change. Based at the San Jose hub on Tully Road, the Member Advisor helps prospective members understand whether Flexcar is right for them. Most conversations take place by phone, with additional contact in person, over chat, and by email. The role focuses on replacing skepticism with confidence rather than pressuring people to buy, and success is measured by new memberships and lasting member relationships. The advisor explains Flexcar’s service, costs, and comparisons with buying, leasing, or financing; learns about each person’s budget, timeline, and intended use; and recommends an appropriate car and plan. The advisor responds promptly to inquiries, handles chat and inbound-line handoffs, and stays in touch with members after signup so they feel supported. This hourly, non-exempt role is eligible for overtime under applicable California law and offers a performance bonus of up to 10% of base pay.

Requirements

3–4 years of consultative, high-touch sales experience, primarily by phone, with performance measured by outcomes.
Motivation to achieve results and grow membership while serving customers appropriately.
Ability to explain pricing, insurance, and product details clearly and simply.
Strong listening skills and the ability to ask questions before offering solutions.
Warm, patient, and trustworthy communication style.
Comfort discussing cars, including trims, features, and suitability for a family, without needing to be a technician.
Must be authorized to work in the United States.

Nice To Haves

Automotive retail experience is strongly preferred.

Responsibilities

Guide prospective members from their initial questions through their first Flexcar.
Explain how Flexcar works, including what is included, what it costs, and how it compares with buying, leasing, or financing.
Understand prospective members’ budgets, timelines, and intended vehicle use, then match them with an appropriate car and plan.
Answer questions honestly and address hesitation to help prospective members make an informed decision.
Respond promptly to new inquiries and handle handoffs from chat and the inbound phone line.
Build and maintain relationships with members after signup so they feel known and supported.

Benefits

Potential to accrue up to 80 hours of PTO in the first year, increasing with tenure and up to 120 hours in later years.
Paid sick leave in accordance with California and applicable local laws; the posting also cites 40 hours of sick time.
Company-paid holidays.
401(k) with company match and day-one eligibility.
Medical, dental, and vision coverage with day-one eligibility.
Wellness programs.
Flexible Spending Accounts and Health Savings Account.
Life and disability insurance.
Discounted employee rate on Flexcar services and no annual membership fee.
Weekly pay.
Employee referral bonus.
Uniforms provided.
Reimbursement for ASE certifications.
Tools provided, which employees may keep after a year.