Membership Sales Advisor

ACAC Pennsylvania • Radnor Township, PA

5h

About The Position

The Membership Sales Advisor generates new club sales and memberships while managing member satisfaction and retention. The role introduces prospective members to club membership and encourages a healthy lifestyle. The advisor develops leads, schedules appointments, tours prospective members, follows up with prospects, and promotes club memberships, programs, events, and activities. The role also supports members with membership problems and changes, maintains familiarity with club pricing and policies, and helps provide a welcoming club experience.

Requirements

• High school diploma or GED required.
• Must be at least 18 years old.
• Excellent communication and interpersonal skills.
• Proficient computer skills.
• Must be able and willing to work varied shifts, including days, evenings, weekends, and holidays.
• Must be able to stand, move, walk, and bend for the duration of a shift.

Nice To Haves

• College degree preferred.
• Prior professional sales experience in a commission-based role preferred.
• Prior customer service experience highly desired.

Responsibilities

• Meet or exceed established monthly sales goals.
• Meet or exceed weekly call goals.
• Meet or exceed weekly self-generated outreach goals.
• Develop leads in the surrounding market, schedule appointments, and tour prospective members.
• Use and operate the membership management software system.
• Generate and execute creative ideas to promote memberships and programs.
• Follow up systematically with prospective members within designated time frames.
• Maintain knowledge of club membership pricing and costs.
• Maintain knowledge of club policies and procedures, particularly those related to membership sales.
• Support and handle membership problems and changes, making decisions in consideration of club policies and procedures.
• Establish and maintain relationships with members and guests so they feel welcome.
• Seek out and participate in opportunities to build the member base and promote the club.
• Keep members informed about club events and activities and encourage participation.
• Read, sign, and abide by the policies in the Team Member Handbook.
• Park in designated team-member areas.
• Help keep the club neat and clean wherever necessary.
• Attend mandatory Personal Training meetings.
• Assist with Service Days as assigned by the supervisor.
• Assist with club programs, special events, or activities as assigned by the supervisor.
• Promptly respond to work-related correspondence.
• Exhibit a positive attitude and deliver outstanding service to members and guests in accordance with acac’s FiveStar principles.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED