Sales Administrator

Kistler Instrument • Novi, MI

3d

About The Position

The Sales Administrator provides administrative support to the sales operations team and delivers a high level of customer service to internal and external staff and customers. The role handles non-product customer questions, order status and delivery updates, quote and order processing, customer database maintenance, and coordination with global manufacturing plants. It also supports Sales Engineers and Managers with information, manages customer portals and SAP task lists, and processes registrations, vendor forms, leads, and customer requests.

Requirements

• Bachelor’s degree in a related field.
• Two or more years of customer service and related experience.
• Experience with Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with SAP, C4C, or a related ERP and CRM system.
• Strong organizational and time-management skills, with the ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Knowledge of export compliance procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and commitment to exceptional customer service.

Responsibilities

• Act as the primary point of contact for non-product-related customer questions, order status, lead times, tracking numbers, and other customer-service matters.
• Confirm customer quote accuracy, including prices, terms, quality, and ship-to and bill-to addresses.
• Convert quotes into orders after receiving and verifying the customer purchase order.
• Proactively update customers about upcoming delivery status and purchase order changes.
• Assist Inside and Outside Sales Representatives with maintaining and updating the C4C database.
• Assist with quote generation under the guidance of Inside or Outside Sales.
• Coordinate product delivery with global manufacturing plants and escalate issues and delays to the appropriate Inside and Outside Sales representatives.
• Provide Sales Engineers and Managers with requested data and information.
• Manage customer portals.
• Check daily, weekly, and monthly task lists in SAP.
• Complete vendor forms accurately and in a timely manner.
• Process myKistler registrations and create accounts.
• Process requests for quotes, purchase orders, and technical inquiries.
• Enter trade-show leads into the customer database.
• Perform other duties as needed.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life coverage
• Disability coverage
• 401(k) plan with a 4% company match
• Generous personal and vacation time
• Opportunities for professional growth in a global environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level