Sales Administrator

KLA•Chandler, AZ

2d•$35 - $59

About The Position

KLA is seeking a highly organized and detail-oriented Sales Administrator to support its sales operations team and business units by managing customer orders, forecasts, reporting, and cross-functional coordination. The role connects sales, operations, finance, logistics, and customers to support accurate order processing, timely communication, and effective execution throughout the sales cycle. The ideal candidate has strong analytical skills, advanced Excel experience, and the ability to navigate complex situations while maintaining positive relationships with internal and external stakeholders. The Sales Administrator processes and maintains sales orders and contracts, updates forecasts in KLA systems, coordinates order entry and configuration validation, monitors forecast changes, and supports shipment planning. The role also produces reports and business analyses, conducts quarterly reconciliations, assists business development teams with order and commitment inquiries, and provides customer support on order status and delivery issues. The position partners with multiple business functions and participates in projects and process improvements.

Requirements

At least 5 years of experience in Sales Administration, Sales Support, Order Management, Business Operations, or a related function.
Strong proficiency in Microsoft Excel, including data analysis, reporting, pivot tables, and reconciliation activities.
Experience with SAP, Salesforce, or similar CRM/ERP systems.
Strong numerical aptitude and analytical skills, with a high level of accuracy.
Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
Strong communication and interpersonal skills, including the ability to handle difficult conversations confidently and resolve issues professionally.
Ability to collaborate across multiple business functions and organizational levels.
Bachelor's degree in Business Administration, Finance, Accounting, Supply Chain, Operations, Marketing, or a related field, or an equivalent combination of education and relevant experience.

Nice To Haves

Experience using Microsoft Copilot, AI-enabled productivity tools, or similar platforms to improve efficiency and reporting capabilities.
Experience supporting sales organizations in manufacturing, technology, semiconductor, or industrial environments.

Responsibilities

Review and process customer purchase orders and sales contracts, ensuring documentation meets required business criteria before entry into company systems.
Manage sales order processing, including new orders, contract changes, returns, backlog management, and order maintenance.
Create, update, and maintain sales forecasts within KLA systems, ensuring accuracy and alignment with business objectives.
Partner with Account Managers to maintain current forecast data and communicate changes affecting business plans.
Coordinate with Configuration Analysts to validate system configurations and enter orders accurately into SAP within established timelines.
Monitor daily and weekly forecast changes and communicate impacts to Account Managers, Division Planners, and other stakeholders.
Collaborate with Logistics, Planning, and Business Units to manage shipment schedules and communicate push/pull requirements.
Generate standardized reports and perform basic business analysis to support Sales Directors and business leadership.
Conduct quarterly reconciliations, including validating bookings data between SAP and internal systems and reviewing shipping performance and on-time delivery metrics.
Support Business Development Managers with inquiries about order timing, contractual lead times, and customer commitments.
Provide customer support on order status, delivery schedules, and issue resolution.
Partner with Field Sales, Marketing, Finance, Trade Services, Planning, and Operations to align and execute sales activities.
Participate in special projects and process improvement initiatives to enhance operational efficiency and reporting accuracy.