Sales Account Manager

Communications Engineering Company•Madison, WI

About The Position

Communications Engineering Company (CEC) is seeking a Sales Account Manager to own and grow a portfolio of enterprise accounts. The role carries forward CEC’s relationship-focused approach by delivering measurable business outcomes through consultative selling, confident execution, and trusted relationships with customers and teammates. The Account Manager is responsible for expanding CEC’s full suite of solutions, including projects and managed services, through strategic account planning, disciplined follow-through, and cross-functional collaboration. Success is measured by revenue growth, solution expansion, pipeline strength and forecast accuracy, customer retention and relationship depth, cNPS scores, and accurate Salesforce use. The position also calls for championing customer feedback, maintaining strong internal partnerships, and contributing to a supportive team culture.

Requirements

At least 5 years of experience managing and growing large, complex B2B or enterprise accounts.
Proven consultative selling skills and a track record of building long-term client relationships.
Confidence engaging stakeholders at all levels, including executive leadership.
Strong organizational skills and sales process discipline.
Experience with Salesforce or similar CRM platforms.

Nice To Haves

Experience supporting healthcare organizations, hospitals, clinics, or health systems is highly preferred.
Background working in a values-driven, relationship-focused organization.

Responsibilities

Own a portfolio of enterprise focus accounts and be accountable for revenue growth and account health.
Identify and close opportunities across CEC’s projects and managed services, expanding relationships and balancing revenue across service lines.
Understand customers’ businesses, priorities, and challenges, and align CEC solutions to their needs to deliver measurable value.
Proactively engage new stakeholders and pursue account growth opportunities; navigate competitive situations with confidence and persistence.
Maintain momentum and follow through on commitments.
Develop strong, multi-level relationships within customer organizations.
Conduct regular Customer Business Reviews to review performance, reinforce value, and align on future plans.
Support the customer Net Promoter Score program by encouraging survey participation, owning results, addressing detractor feedback, and driving continuous improvement in customer satisfaction.
Foster productive internal relationships to support successful customer outcomes.
Build and maintain actionable account plans, review strategies with sales leadership, and adjust plans as needed.
Maintain a healthy pipeline aligned with account goals.
Use Salesforce as the system of record for account and opportunity activity, keeping data accurate, current, and complete for forecasting and visibility.
Follow established sales processes.
Partner with pre-sales, delivery, and leadership teams to develop solutions and close business.
Align customer expectations with delivery outcomes and communicate consistently with internal stakeholders.