Sales Account Manager

Albemarle•Houston, TX

5d•Onsite

About The Position

Ketjen Corporation is seeking a Sales Account Manager based at its Clear Lake office in Houston, Texas. The Sales Account Manager is the primary contact for technical, procurement, and key decision makers within selected customer accounts. The role sets sales strategy and secures internal support to execute it, while building trusted professional relationships that bridge customer and Ketjen needs. The position requires technical acumen to develop and deliver insights that support and challenge customer operations and catalyst-buying behavior in ways beneficial to both organizations. The Sales Account Manager works with technical and commercial experts to resolve issues and meet customer requests in line with account strategy and Ketjen’s resources. The role also identifies resource inefficiencies and growth barriers and guides internal stakeholders toward continuous improvement.

Requirements

Bachelor’s degree; an engineering discipline is preferred.
At least 3 years of experience in the refining industry, preferably with FCC Unit operation experience.
At least 3 years of experience in a sales-related role.
Strong communication skills to present and explain commercial offers, technical offers, and unit optimization reports to customers.
Negotiation skills and experience.
Ability to build connections and credibility, and exert influence internally and externally.
Perseverance, persuasiveness, and confidence.
Professionalism, passion, and commitment.
Organizational skills.
Ability to travel up to 40%.

Nice To Haves

Bachelor’s degree in Chemical Engineering.
10 or more years of experience as a sales professional.

Responsibilities

Serve as Ketjen’s customer interface and perform or manage commercial activities that meet customer needs and build credibility leading to product sales.
Guide internal teams in meeting customer technical and commercial requests, and provide stakeholders feedback on the cost and benefit of supporting key accounts.
Build and maintain relationships with account leadership and decision makers; represent Ketjen in meetings and engagements and involve Ketjen leadership when appropriate.
Prepare and execute account plans.
Prepare, present, negotiate, and discuss commercial proposals with customers.
Track and maintain accurate forecasts of customer usage rates.
Provide market intelligence and industry trends for strategic purposes.
Meet or exceed individual and group annual and quarterly volume and profit targets set by division management in the Annual Operating Plan.
Negotiate and secure long-term supply agreements in accordance with business requirements.
Provide factual and timely internal reporting using appropriate company tools.
Document and update customer interfaces and contact points in the CRM system.
Support improvement of industry perceptions of Ketjen’s technical strength and value propositions.