Sales Account Manager Eastern PA, Central NY

GENERAL ROBOTICS (a SIG SAUER Company)•New York, NY

About The Position

The Sales Account Manager is responsible for achieving and exceeding monthly and annual sales targets across the Eastern Pennsylvania and Central New York region. The role identifies and qualifies new business opportunities with prospective and existing accounts, builds and manages relationships with customer decision-makers, and develops account plans and market strategies. Success requires self-motivation, strong communication skills, professionalism, and a passion for the firearms industry. The position works collaboratively with Product Managers, Marketing, Customer Service, Commercial Sales Operations, the Commercial Sales team, and external customers. It also coordinates customer business reviews, supports product offerings and marketing campaigns, monitors customer contract requirements, maintains knowledge of industry trends and state compliance, and uses CRM tools and data analysis to guide account activity. The role is subject to required safety, ISO, security, and workplace organization procedures.

Requirements

Bachelor’s degree in Business, Sales, or a related field, or an equivalent combination of education and experience.
3–5 years of experience in sales account management or business development.
Experience contributing to or developing account plans and market strategies.
Ability to quickly learn and communicate product features, benefits, and technical specifications.
Excellent customer service and sales support skills, with the ability to manage multiple accounts and stakeholders.
Address inquiries in a timely manner, no more than 24 hours after receipt.
Ability to develop long-lasting customer relationships and a track record of achieving and exceeding sales targets.
Ability to use Palantir to identify trends and opportunities, analyze available data, find similarities within the field, and implement action plans.
Proficiency in Word, Excel, and PowerPoint, and experience using CRM tools.
Ability to communicate ideas and information clearly, concisely, and accurately in writing and verbally.
Skill in preparing and delivering sales presentations, proposals, and product demonstrations.
Ability to work effectively with cross-functional teams and promote cooperation and a positive, goal-oriented attitude.
Ability to balance strategic planning with daily execution while meeting sales goals and maintaining customer relationships.
Valid driver’s license.
Ability to comply with required PPE, work exposure EH&S training, and SIG SAUER security mandates.

Responsibilities

Identify and qualify new business opportunities within prospective and existing accounts.
Achieve and exceed territory visit targets and monthly and annual sales objectives.
Complete an agreed-upon number of customer visits and calls based on channel.
Develop and manage multi-level relationships with key customer decision-makers.
Build and maintain mutually beneficial relationships with direct and non-direct customers.
Manage the annual customer contract process and monitor adherence to contract requirements.
Identify non-direct customers with the potential and interest to become direct dealers.
Support and coordinate business reviews with leadership.
Conduct market research to understand customer needs and support account plans and market strategies.
Coordinate with Product Managers to optimize customer product offerings.
Identify business opportunities relating to market share.
Participate in research, development, and execution of territory sales plans and marketing campaigns.
Maintain current knowledge of industry trends, technical developments, government regulations, and state compliance affecting target markets.
Contribute to promotional campaigns, technical presentations, and customer training.
Meet budgetary requirements for the assigned customer base.
Use CRM tools to document activity and communicate relevant information; prepare accurate sales account reports for leadership.
Serve as a cross-functional liaison for customer, product, and service needs and participate in projects and programs throughout their lifecycle.
Use analysis, creativity, and collaboration to develop mutually beneficial customer and business solutions.
Participate in continuous improvement projects and tasks.
Perform miscellaneous duties as assigned.
Participate in 5S workplace organization activities and maintain the work area through sustainment activities.
Follow required safety and ISO procedures.