District Manager - Central PA

MAJIK Rent To Own•Harrisburg, PA

1d•Onsite

About The Position

The District Manager builds consistently successful, manager-led stores that achieve KPIs and financial success while supporting the company’s culture and core values. The role sets clear goals for every store, ensures each Store Manager has a documented plan to reach them, and follows through until results are sustained. District Managers are evaluated on individual store results within their district and coach, mentor, teach, train, and develop store leadership. They may also take an active role in store processes when needed to ensure basic expectations are met. Long-term success means Store Managers can plan, lead teams, achieve goals, solve problems, and develop people without constant intervention. The position owns district financial and operational results, develops store and district plans, visits stores, follows up on actions, and builds Store Manager capability and bench strength. It ensures consistent application of company processes, standards, customer-service practices, compliance requirements, and core values across all stores. This is a field-based role with frequent travel between stores and occasional overnight travel for meetings or training. The schedule follows business needs and may include some evenings and weekends. Work takes place in retail showrooms, backrooms, and warehouse areas. The role requires standing and walking for extended periods and independently lifting, moving, and carrying up to 50 pounds, with or without reasonable accommodation; heavier items require team assistance or appropriate safety equipment. Salary is up to $125,000 yearly, with monthly bonus potential.

Requirements

At least 3 years of multi-unit retail management experience, or at least 5 years as a successful Store Manager.
Proven record of achieving sales, profit, and collections or account-retention goals.
Experience hiring, coaching, evaluating, and documenting performance for managers or supervisors.
Strong working knowledge of P&L statements, budgets, payroll, and inventory controls.
Comfort with weekly reporting, spreadsheets, and store systems.
High school diploma or equivalent.
Valid driver’s license, a motor vehicle record insurable by the company’s provider, and reliable transportation for daily travel between stores.
Ability to stand and walk for extended periods and safely lift, move, and carry up to 50 pounds independently, with or without reasonable accommodation.

Responsibilities

Own district results, including net profit, customers versus budget, weekly expected versus budget, rent collected, cost of goods sold, and payroll.
Review store results against budget, distinguish short-term fluctuations from trends, and set store-specific actions to close gaps.
Report key store metrics and improvement plans to leadership regularly.
Teach Store Managers to make staffing, scheduling, inventory, sales, account-retention, and expense decisions.
Ensure adequate staffing, four-week schedules, and accurate payroll records; review coverage, labor costs, and overtime needs and coordinate staffing support between stores.
Ensure every store knows its top priorities and maintains a current written action plan with a baseline, target, activities, owners, checkpoint dates, and status.
Address missed commitments with a decision and develop an annual district plan that translates budgets into quarterly, monthly, and weekly goals.
Visit stores on an established rotation, prioritizing by need and risk.
Review exceptions and compliance, account retention, inventory and operations, store appearance and merchandising, and cash controls during store visits.
Coach Store Managers in real time and leave visits with no more than three priority actions, each with an owner and due date; verify prior action items are completed.
Hold Store Managers accountable for safe delivery practices, company vehicle care, inspections, and employee safety procedures, and ensure accidents, injuries, and unsafe conditions are reported and addressed promptly.
Verify inventory accuracy, merchandise presentation, timely refurbishment of returned merchandise, and functioning equipment; coordinate with Operations on issues beyond store control.
Coach, develop, and hold Store Managers accountable without taking over their ownership.
Complete evidence-based semi-annual Store Manager evaluations and lead improvement, development, and stretch plans with 30-, 60-, and 90-day checkpoints.
Oversee district staffing, hiring pipelines, training progress, and promotion readiness; build bench strength for Store Manager and future district-level roles.
Partner with Store Managers and Human Resources on employee evaluations, coaching, corrective action, and employee concerns, ensuring issues are promptly addressed, appropriately documented, and handled consistently.
Review turnover, staffing stability, and employee feedback with Store Managers and Human Resources, and hold Store Managers accountable for improving onboarding, engagement, development, and retention.
Ensure Store Managers conduct effective daily team meetings, communicate company priorities, recognize achievements, and provide regular developmental feedback.
Teach company standard processes, policies, and best practices to Store Managers and their teams and confirm consistent application.
Train managers to train their own staff, teach processes during store visits, track training and certification progress, and verify that learning is retained and applied.
Roll out new or updated company processes to every store and verify adoption.
Protect operational, customer-service, financial, and cultural standards across stores and ensure growth does not come at the expense of customer treatment, compliance, procedures, or core values.
Identify, document, and replicate strong practices across the district.
Diagnose root causes before intervening, including clarity, skill, resources, process, staffing, or follow-through.
Monitor customer-service standards, support Store Managers in resolving escalated concerns, and address recurring issues affecting customer satisfaction and retention.
Ensure teams follow approved payment-collection and account-retention procedures, treat customers respectfully, and meet applicable compliance requirements.
Perform other duties as assigned to support business operations and the team.